RETURNS & REFUND POLICY (Wholesale) Top Care Distribution S.L.
At Top Care Distribution S.L., we pride ourselves on delivering authentic, high-quality perfumes and cosmetics to our wholesale partners. This policy outlines how we handle returns, exchanges, and claims for wholesale orders.
1. General Policy
Due to the nature of wholesale operations, all sales are final.
Returns or refunds are not accepted unless the goods are proven to be:
Damaged during transit
Incorrect items received
Missing products
Suspected counterfeit (must be proven through proper documentation)
We do not accept returns for:
Stock unsold by the buyer
Products damaged by improper storage
Customer preference changes
Packaging updates by manufacturers
2. Damaged or Defective Products
If you receive damaged, leaking, opened, or tampered items:
Notify us within 24 hours of receiving the goods.
Provide clear photos of:
Outer cartons
Inner cartons
Damaged products
Provide a full quantity count of affected units.
Claims submitted after the 24-hour window cannot be accepted.
Depending on the investigation, we will offer one of the following:
Replacement on next order
Credit note
Partial refund (in exceptional cases)
3. Incorrect or Missing Items
If you receive the wrong items or quantities:
Report the issue within 48 hours
Provide photos and packing list comparison
We will resolve the issue by:
Replacing the missing or incorrect goods
Issuing a credit note
4. Lost Shipments
If a shipment is lost in transit:
We will coordinate with the freight forwarder to investigate
A solution will be offered based on the carrier’s findings
5. Return Shipping
If a return is approved:
The buyer is responsible for return shipping unless the error was on our side
Products must be returned unused, unopened, and in original packaging