Shipping Policy – Top Care Distribution S.L. (Wholesale Division)
At Top Care Distribution S.L., we understand the importance of fast, secure, and reliable shipping for our wholesale partners. Our shipping policy is designed to ensure smooth handling of bulk orders, efficient dispatch, and transparent communication throughout the logistics process.
Order Processing Time
Wholesale orders are processed within 2–4 business days after payment confirmation, depending on order volume and stock availability.
Orders placed on weekends or public holidays will be processed on the next business day.
High-volume periods or large wholesale orders may require additional processing time.
Clients will be notified promptly if any items require extra lead time.
Shipping Methods & Transit Times
We ship wholesale orders using trusted freight, pallet, and international logistics partners to ensure safe and efficient transport.
Typical Transit Times:
EU Countries: 3–7 business days
UK: 4–8 business days
Middle East / Asia / Africa: 5–12 business days (depending on customs clearance)
Rest of the World: 7–15 business days
Transit times may vary based on:
Customs procedures
Freight capacity and routing
Weather and operational delays
Peak seasons
Shipping Charges
Shipping costs are calculated based on weight, volume, destination, and shipping method (courier, pallet, air freight, or sea freight).
A shipping quotation will be provided before order confirmation.
Any additional customs, handling, or import charges imposed by destination authorities must be borne by the buyer.
Order Tracking & Documentation
Once the shipment has been dispatched, clients will receive:
Tracking details (if applicable)
Courier or freight forwarder information
Commercial Invoice
Packing List
Other required export documents (depending on destination: EUR1, COO, etc.)
Tracking availability varies depending on the shipping method.
Incorrect Address / Delivery Issues
The buyer must ensure all shipping details are correct before dispatch.
Top Care Distribution S.L. is not responsible for:
Delays due to incorrect or incomplete shipping information
Missed deliveries due to recipient unavailability
Customs delays beyond our control
If a shipment is returned due to incorrect address or failed delivery attempts, the buyer will be responsible for reshipping costs.
Damaged or Lost Shipments
We prioritize secure packaging suitable for perfumes and cosmetics, including fragile items.
If your shipment arrives damaged, tampered with, or incomplete:
Take clear photos of all affected cartons/items.
Notify us within 24 hours of receiving the goods.
Provide all supporting evidence so we can file a claim with the carrier.
In case of goods lost during transit, we will coordinate with the freight provider and offer a solution based on the official investigation outcome.
International Shipping
Top Care Distribution S.L. offers international wholesale shipping to many global destinations.
Clients are responsible for:
Customs duties, taxes, and import charges
Providing accurate import documentation
Ensuring that fragrances and cosmetics are permitted in their country
We will support clients with all standard export paperwork.